Smart Community Reporting System · Canberra ACT Secure resident portal
Canberra city and Parliament House
CANBERRA RESIDENT SERVICE PORTAL

Make Canberra better,
one report at a time.

Report local problems, share their exact location and follow the response from submission through to resolution — in one trusted community platform.

Track a report
Real database tracking Location-aware reports Live operations refresh
Trusted reporting workflowClear updates from submission through resolution.
Live status refreshPublic dashboard refreshes automatically.
Role-based accessResident and operations portals are separated.
LIVE OPERATIONS

Canberra community pulse

These figures come from the connected reporting database. The map updates automatically as reports change.

LIVE ·
TOTAL REPORTS
ACTIVE ISSUES
RESOLVED
RESIDENTS
SERVICE RATING
REPORT LOCATIONS

Live community issue map

Canberra live map · loading…
Submitted    Under review / in progress    ResolvedLoading live incidents…
No geolocated incidents yet.
New resident reports will appear here automatically.
LIVE INCIDENT FEED

Reports submitted & resolved

Live database
REPORT THE RIGHT THING

Real problems. Real photographs. Clear categories.

Choose the issue that best describes what you see. The report form captures location, description and optional evidence.

A SIMPLE CIVIC WORKFLOW

From your phone to the operations team.

Every report follows a transparent status journey.

01

Submit

Choose the issue, describe it, add the location and attach a photo.

02

Review

Operations staff review the report and decide the appropriate priority.

03

Action

Status moves to in progress while the work is being handled.

04

Resolve

Once resolved, the resident receives the update and can rate the service.

EXAMPLE LIVE TIMELINE
SCRS-2026-0042
SubmittedReport received · 9:14 AM
Under ReviewOperations review · 10:02 AM
In ProgressWork assigned · 11:36 AM
ResolvedWaiting for completion
COMMUNITY VOICE

Feedback from residents

Real feedback is shown when available. Sample cards use real-person portrait services for demonstration and are clearly marked as sample feedback.

average service rating
COMMUNITY SUPPORT

Need help with your report?

Use the contact form for general enquiries. For a public issue, use the reporting workflow so it can receive a reference number and status.

This is an academic prototype and is not an official ACT Government service.

Operations Centre